Return and Exchange Policy
Returns made simple.
We hope you love every Misree piece.
If something isn't quite right, we're here to help.
Return Eligibility
You may request a return if:
- you've received a damaged product
- you've received the wrong item
- the product has a manufacturing defect
Please raise your request within 48 hours of delivery.
Return Conditions
To be eligible for a return:
- The jewellery must be unused.
- Original packaging must be intact.
- Tags should remain attached.
- Please include your order number along with clear photos of the issue.
Refunds
Once we receive and inspect the returned item, we'll notify you of the outcome.
Approved refunds are processed to the original payment method within 5–7 business days.
Bank processing times may vary.
Exchanges
If you've received a damaged or incorrect product, we'll happily replace it subject to stock availability.
If the original style is unavailable, our team will help you with the next best solution.
Non-returnable Items
The following cannot be returned:
- Earrings (for hygiene reasons, unless damaged or incorrect)
- Gift cards
- Personalised products
- Products damaged due to misuse or improper care
- Final sale items (if applicable)
Need Help?
Simply email us at wearmisree@gmail.com with your order number and we'll guide you through the process.
